Classify Tickets
Upload a ticket CSV for classification and review. Classifications count in analytics, and only technician-approved rows are added to learning.
Classification progress
Preparing tickets…
Simulation review
CSV columns recognized: Ticket ID or ID, Title, Description, Source, Resolution, Status, and FCR.
| Ticket | Title rewrite | AI decision | Technician correction | Resolution and KB evidence | Learning | |
|---|---|---|---|---|---|---|
| Choose a CSV to begin. | ||||||
HUMAN APPROVAL GATE
Voice Intake Reviews
Review and correct caller details and the AI classification before creating a TeamDynamix ticket.
Voice review queue
Select a request to inspect and edit it.
| Status | Received | Caller | Request | AI decision | |
|---|---|---|---|---|---|
| No reviews loaded. | |||||
GUIDED TROUBLESHOOTING
Technician Helper
Enter a ticket description to receive a concise title, summary, classification, and structured resolution guidance.
SMART INTAKE CLARIFIER
Ticket completeness
Enter ticket details, then check intake.
Add enough detail to receive ticket-specific follow-up questions.
Resolution guidance progress
Waiting for ticket details…
Classification methods
Accuracy by confidence
Technician acceptance by category
| Category | Reviewed | Accepted | Corrected | Acceptance |
|---|
RESOLVED-TICKET EVIDENCE
KB Article Generator
Find recurring issues in the resolved-ticket database and create technician-reviewed knowledge base drafts from verified resolutions.
KB workflow progress
Waiting to analyze the resolved-ticket database…
Knowledge base opportunities
Ranked using repeat volume, resolution coverage, consistency, and first-contact resolution.
| Score | Recurring issue | Category | Tickets | Evidence | |
|---|---|---|---|---|---|
| The resolved-ticket database has not been analyzed yet. | |||||
TECHNICIAN REVIEW REQUIRED