SAFE TEST WORKSPACE
Classify Simulator
Upload a test CSV or load sample DCC tickets. Classifications count in analytics, and only technician-approved rows are added to learning.
0tickets
0selected
0KB grounded
0need review
0titles rewritten
0selected for learning
Classification progress
Preparing tickets…
0 of 0 tickets processed
Simulation review
CSV columns recognized: Ticket ID or ID, Title, Description, and Source.
| Ticket | Title rewrite | AI decision | Technician correction | Resolution and KB evidence | Learning | |
|---|---|---|---|---|---|---|
| Choose a CSV to begin. | ||||||
GUIDED TROUBLESHOOTING
Technician Helper
Enter the ticket title and description to receive classification, resolution steps, verification guidance, and escalation criteria.
0classified
0simulated
0reviewed
0simulator approvals
—accepted unchanged
0corrected
—average confidence
—KB grounded
0titles rewritten
0rewrite failures
0estimated minutes saved
Classification methods
Accuracy by confidence
Technician acceptance by category
| Category | Reviewed | Accepted | Corrected | Acceptance |
|---|
RESOLVED-TICKET EVIDENCE
KB Article Generator
Find recurring issues in a TDX history export and create technician-reviewed knowledge base drafts from verified resolutions.
0history tickets
0eligible resolved
0KB opportunities
0excluded
0values redacted
KB workflow progress
Waiting for resolved-ticket history…
Load a resolved-ticket CSV or the sample history to begin.
Knowledge base opportunities
Ranked using repeat volume, resolution coverage, consistency, and first-contact resolution.
| Score | Recurring issue | Category | Tickets | Evidence | |
|---|---|---|---|---|---|
| No history analyzed yet. | |||||
TECHNICIAN REVIEW REQUIRED